ZEMEN BANK
AI Call Center · የAI ጥሪ ማዕከል
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Techurate ABX
ZEMEN BANK S.C.×TECHURATE ABXAll systems live
Active Calls
12
+3 vs hrlast 60m
In Queue
4
stablelast 60m
FCR Rate
87%
+2.1%last 60m
CSAT Score
4.6/5
+0.2last 60m
Escalated
8%
-1.3%last 60m
Avg AHT
3m 42s
-12slast 60m
Zemen AI Assistant
Ready for live customer interaction
Transcript will appear here once the conversation starts.

AI Agent Operations

8 SIMULATED AGENTS
Techurate ABX · real-time
001
Zemen AI 01
EN
ACTIVE
Call Topic
Account balance inquiry
Duration
02:22
34
Calls
91%
FCR
2
Esc.
002
Zemen AI 02
አማ
ACTIVE
Call Topic
Mobile banking PIN reset
Duration
01:16
28
Calls
89%
FCR
3
Esc.
003
Zemen AI 03
EN
ACTIVE
Call Topic
Loan application status
Duration
03:33
22
Calls
85%
FCR
4
Esc.
004
Zemen AI 04
አማ
ESCALATING
Call Topic
Disputed transaction
Duration
06:51
19
Calls
79%
FCR
5
Esc.
005
Zemen AI 05
EN
ACTIVE
Call Topic
International transfer query
Duration
00:38
31
Calls
93%
FCR
1
Esc.
006
Zemen AI 06
አማ
QUEUE
Call Topic
Waiting for next caller
Duration
26
Calls
88%
FCR
2
Esc.
007
Zemen AI 07
EN
ACTIVE
Call Topic
Card block / unblock
Duration
01:38
17
Calls
90%
FCR
1
Esc.
008
Zemen AI 08
አማ
ACTIVE
Call Topic
Branch location inquiry
Duration
02:47
23
Calls
86%
FCR
2
Esc.